Shipping Policy
Last updated: 6 August 2026
1. Free shipping, everywhere we ship
We offer free shipping on every order, with no minimum spend, to all countries listed below. The price you see at checkout is the final price.
2. Where we ship, and how long it takes
| Region | Delivery | Dispatched from |
|---|---|---|
| European Union | 7–10 business days | EU warehouse |
| United States | 7 business days | US warehouse |
Add 1–2 business days for order processing before dispatch. Delivery estimates exclude weekends and public holidays and may vary during peak periods.
3. Countries we ship to
European Union: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain and Sweden.
North America: United States.
We do not currently ship to any other destination.
4. No customs charges
Orders are dispatched from a warehouse inside the region they are delivered to - EU orders from within the European Union, US orders from within the United States. Your parcel does not cross a customs border, so there are no import duties, customs formalities or handling fees on delivery.
5. Order tracking
Once your order has been dispatched you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.
6. Delivery address
It is your responsibility to provide a complete and accurate delivery address. We cannot be held responsible for orders delayed, returned or lost as a result of an incorrect or incomplete address.
If you notice an error, contact us immediately at info@domuscraveri.com. We can amend the address only if the order has not yet been dispatched.
7. Delayed or undelivered orders
If your order has not arrived within 15 business days of dispatch, please contact us. We will investigate with the carrier and, where the parcel is confirmed lost, arrange a replacement or a full refund.
If delivery is attempted and fails, the carrier will normally leave a notice and hold the parcel for collection. Parcels returned to us as unclaimed will be refunded minus any return costs incurred.
US customers: if we cannot ship within the timeframe stated above, we will notify you and offer either a revised shipping date or a full refund, in accordance with the FTC Mail Order Rule.
8. Multiple items
Orders containing more than one item may be dispatched in separate parcels and arrive on different days. You will not be charged extra for this.
9. Contact
Domus Craveri
Email: info@domuscraveri.com
Full seller identification and registered address are set out in our Terms of Service.